MANAGED SERVICES & OUT-TASKING
Freeing up tasks without losing control
As IT in companies and public authorities are becoming increasingly complex, managing and maintaining infrastructures consumes enormous resources. At the same time, IT operations must be run according to the latest standards (e.g., ITIL/ITSM) with full certification (ISO, BSI, etc.). Maintaining all this can sometimes lead to central tasks of the company or authority needing to be addressed. Outsourcing tasks or sub-areas within IT allows companies to focus on their core business. For example, workstation/client management and virtualization platforms can provide independent services within the customer’s IT organization. One advantage of this is the strict control of the services, as they are provided “in-house
Every company or public authority needs a wide range of IT services, even if they are not part of the core business. These include authentication systems such as Active Directory, e-mailing, document storage, client management, and the rapid provision of virtual servers as the basis for IT processes. However, as these IT services are relevant and crucial to the core business, complete outsourcing is only sometimes a viable option. This is where “managed services” and “out- tasking” come into play, as the services are provided internally in a separate and clearly defined form, and the customer has complete control.
